Frequently Asked Questions

MOST POPULAR QUESTIONS

Creating a player’s account at play.casino will take literally a few seconds. All you have to do is click the yellow 'Sign Up' button in the upper right corner of the page and fill out all the necessary data. Once it is done, you will get an email message with a verification link that you have to click to verify your email address. You can start playing right after your account is verified.

The easiest way to get a new password is to click the “Forgot Password” link. Once it is done, you will get an email message with a link that you have to click to create your new password.

If you can’t do it yourself or the message has not reached your email, you are always welcome to contact our helpful Support Service Team via Live Chat or by sending us your request to support@play.casino. We will create a new password for you as fast as we can.

It is not a problem at all! Today you can find lots of facilities all over the Internet. For instance, such popular exchangers as Circle or Cubits.

Are you joking? Please, do not worry about that! First of all, many of our games have “provably fair” function. It means that you can always check and verify the result on your own right after the game round. It also means that there is no way the results can be changed or in any way influenced by the casino. Apart from that, we hold a Curacao gaming license and all the gaming content has met the terms of RNG certification.

YOUR ACCOUNT

Creating a player’s account at play.casino will take literally a few seconds. All you have to do is click the yellow 'Sign Up' button in the upper right corner of the page and fill out all the necessary data. Once it is done, you will get an email message with a verification link that you have to click to verify your email address. You can start playing right after your account is verified.

The easiest way to get a new password is to click the “Forgot Password” link. Once it is done, you will get an email message with a link that you have to click to create your new password.

If you can’t do it yourself or the message has not reached your email, you are always welcome to contact our helpful Support Service Team via Live Chat or by sending us your request to support@play.casino. We will create a new password for you as fast as we can.

You are always welcome to contact our helpful Support Service Team via Live Chat or by sending us your request to support@play.casino. We will sort it out for you as fast as we can.

Unfortunately, you can have only one registered email address, as well as a single and unique player’s account at our casino. In such case, please, contact us via Live Chat or send us a request to support@play.casino. We will sort it out for you as fast as we can.

Unfortunately, it is strictly prohibited by our Terms & Conditions. All customers of the casino can create only one account per user / IP / computer / household.

Yes, you can. All you have to do is sign in, then go into your personal profile, and click the "Add Currency" button. Choose a currency that you need from the dropdown menu after that.

As soon as you have added your new currency, just click the “Select” button next to the currency that you wish to become the active one.

YOUR DEPOSITS & WITHDRAWALS

Play.casino accepts not only deposits but also all your cashouts in the following currencies: EUR, USD and RUB. We also offer Bitcoin payments, which allows to make instant and secure electronic transactions.

You will not have to wait at all! All players can start placing bets as soon as they have clicked the “Deposit” button.

The fee depends both on the currency and the payment method that you are going to choose. Some of them are free, but others take a fee ranging from 0.5 to 2.5%. Please, check our Payments page to get the full information.

Players can’t deposit less than 10 EUR/USD/AUD/CAD, 300 RUB or 0.001 BTC. The minimum withdrawal amount is 20 EUR/USD/AUD/CAD, 300 RUB or 0.001 BTC. Feel free to visit our Payments page to find the full information.

We are sure that you, like all players, want to get your winnings right away. Therefore, we are going to process all your cashouts as fast as possible, though in certain cases the procedure may require up to 12 hours. Feel free to visit our Payments page to find the full information.

First of all, it is a good idea to check the status of your transaction. You can find it out yourself, for instance, on BlockChain.info by simply entering your address or transaction hash.

Besides, you are always welcome to contact our helpful Support Service Team via Live Chat or by sending us your request to support@play.casino. We will sort it out for you as fast as we can.

It is not a problem at all! Today you can find lots of facilities all over the Internet. For instance, such popular exchangers as Circle or Cubits.

CASINO BONUSES

Bonuses are an extra amount of money that you can get on top of your deposit or added for free to your casino balance. Its amount depends on the terms of a promotional offer and must be played through, if you want to cash it out.

All you have to do is sign in, go into your personal profile, and open the “Bonuses” tab. There you will find out your bonus history, as well as the wagering requirements on your active bonuses. Our helpful Support Service Team can also do it for you, so feel free to contact them via Live Chat or send them your request to support@play.casino.

If you want to receive your Welcome Bonus, you must deposit at least 20 EUR/USD or 0.05 BTC or 1,500.00 RUB. The bonus will be added automatically, if you have not checked the “I don’t want to receive bonuses” box. Feel free to visit our Promotions page to find the full information on our current offers and their terms.

You may be playing a game that has low contribution percentage towards meeting the wagering requirements or the game may be excluded from the bonus promotion at all. Please, get acquainted with our Bonus Terms and Conditions in order to avoid such misunderstanding.

The wagering requirements of your bonus depend on the bonus terms. You can find this in your personal profile (“Bonuses” tab) or on the Bonus Terms and Conditions page of the casino website.

THE CASINO

Are you joking? Please, do not worry about that! First of all, many of our games have “provably fair” function. It means that you can always check and verify the result on your own right after the game round. It also means that there is no way the results can be changed or in any way influenced by the casino. Apart from that, we hold a Curacao gaming license and all the gaming content has met the terms of RNG certification.

Yes, you can. Our dear customers have a great chance to play all the gaming content in the Fun Play Mode. This means that you have an opportunity to practice whenever you wish as well as enjoy your favourite games any time you want.

If any technical problems occur while you are playing a game, some of your latest game rounds can stay not finished. However, regularly, the unfinished round(s) will be played on the server. Therefore, if you win anything, the winnings will be credited to your casino balance.

We inform you beforehand that you must have the latest version of both Java and Flash installed on your device, if you want to use the services of play.casino. Both of them can be downloaded free of charge here: http://java.com. and here: http://get.adobe.com/flashplayer/.

Apart from that, you may have just lost your Internet connection. In addition to checking the connection, we advise to clear cache/cookies and restart your browser and/or device. If it still does not work, please, contact us via Live Chat or send us your request to support@play.casino.We will sort it out for you as fast as we can.

SECURITY

Are you serious? For sure it is! Please, even do not worry about that! The website is powered by 128-bit Secure Socket Layer encryption and runs on the state-of-the-art PGP protocol, which ensures unprecedentedly trustworthy and safe sensitive data transfer. Besides, your personal details, as well as the documents uploaded for account verification, are never disclosed to any third parties and are treated as strictly confidential by the competent casino employees.

Regularly, you do not need to verify your account for that. However, in cases of big wins or suspicion of fraudulent activity we have to request a set of documents needed for your account verification.

You must upload all the requested and necessary documents into your personal profile (“Documents” tab). Please, do not forget that the size of your files (bmp, pdf, gif, jpeg, jpg, png or tif) should not exceed 2MB.

Regularly, we try to do this as soon as you have uploaded them. Nevertheless, like cashouts, documents verification procedure may in certain cases require more time (up to 24 hours). You can find out the status of the submitted documents in your personal profile (“Documents” tab) or contact our helpful Support Service Team via Live Chat or send them a request by email.

If the submitted documents are against the law of Curacao, unfortunately, you will have to upload alternative documents or copies.

RESPONSIBLE GAMING

Sure! You can always self-exclude yourself for a specified amount of time in your personal profile or contact our helpful Support Service Team via Live Chat or by sending them your request to support@play.casino.They will close your account for you as fast as possible.

Yes, you are able to permanently close your account at our casino. Please, mind that you will have no possibility to open it again or create another account at the casino. If you want to do it, just contact our helpful Support Service Team via Live Chat or by sending them your request to support@play.casino.They will close your account for you as fast as possible.

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